Proactive Maintenance & Cyber Basics
Our core service for system maintenance and cyber security minimum requirements.
Predict and Prevent Errors | Protect Your Network | Maintain Systems | Maximize Uptime
At Sabre, It's all about
Cyber Security
If you don’t care much about cyber security, or think it’s a problem other people need to deal with – then our IT services are not for you. Everything we do in our Managed IT Services for manufacturing companies is based on the Cyber Security requirements of insurance companies and US and Canadian controlled goods certifications.
Our most popular package is specifically modeled after the most common requirements on Cyber Insurance forms.
We also the handle day-to-day support desk when needed, provide advanced consulting services, perform daily preventive and proactive maintenance, and monitor your network for problems.
Sabre is a one-stop shop for IT services, and it is our goal to make that as easy as we can for you.
Most IT Services can easily be performed remotely. A few services need “boots on the ground” to do it right. With today’s Gig Economy there are now “Uber for IT Guys” type services that Sabre uses.
Whether you’re in Kansas or Vancouver, St. Johns or Tampa – Sabre can assess whether there is a local resource available in our partner network to cover the “hands on keyboard” needs.
The combination of super secure software tools including remote access and monitoring technology make this need very low. Sabre will even install a Web-Cam in your “server room” so we can see what is happening night or day.
Remote IT services in 2023
Sabre Starter Kits
All Sabre Customers are required to purchase a Starter Kit. This kit contains a Modern Secure Firewall, Switch, Access Point(s), Remote Power Management System, Backup Solution, and Remote Monitoring System (like a webcam). We will send in our remote team member to assess your current setup if you are unsure, or based on your feedback pick the right kit for you.
Our proactive and preventive IT maintenance for manufacturing companies requires this standard kit in order for us to properly manage you and ensure you are properly setup to minimize the risk of Cyber Crime. If you really don’t want to change this and invest in the kit, then maybe the co-managed services we offer are more appropriate for you.
Proactive Maintenance Packages for Endpoints
Endpoints are laptops, desktops and other devices that run Windows, Mac OS or Android and are used for day to day activities by end users. These support plans designed for your manufacturing business. These plans give you peace of mind that the maintenance and monitoring of your computers are being done right, all the time.
Economy
- Sabre IT Ticketing System
- Software/Hardware Inventory
- Endpoint monitoring, management and remediation
- System Auto Documentation
- Backup Monitoring and Remediation
- 24/7/365 System Monitoring
- Patch Management and Deployment
- BYO AntiVirus
- Application Whitelist/Zero Threat
- Phishing Simulation and Training
- Semi-Annual Security Reviews
- Business Continuity Planning
- Intrusion Detection (MDR)
- SIEM and SOC Services
- Monthly Automated Pen Testing
- CMMC/NIST Compliance Management Toolkit
Secure
- Sabre IT Ticketing System
- Software/Hardware Inventory
- Endpoint monitoring, management and remediation
- System Auto Documentation
- Backup Monitoring and Remediation
- 24/7/365 System Monitoring
- Patch Management and Deployment
- EDR Anti-Virus
- Phishing Simulation and Training
- Application Whitelist/Zero Threat
- Semi-Annual Security Reviews
- Business Continuity Planning
- Intrusion Detection (MDR)
- SIEM and SOC Services
- Monthly Automated Pen Testing
- CMMC/NIST Compliance Management Toolkit
This service combines Economy Maintenance and Security Plus Cyber Security.
Save 5% off the Price of Cybersecurity + Maintenance
Complete
- Sabre IT Ticketing System
- Software/Hardware Inventory
- Endpoint monitoring, management and remediation
- System Auto Documentation
- Backup Monitoring and Remediation
- 24/7/365 System Monitoring
- Patch Management and Deployment
- EDR Anti-Virus
- Phishing Simulation and Training
- Application Whitelist/Zero Threat
- Semi-Annual Security Reviews
- Business Continuity Planning
- Intrusion Detection (MDR)
- SIEM and SOC Services
- Monthly Automated Pen Testing
- CMMC/NIST Compliance Management Toolkit
Save 5% off the Price of Cybersecurity + Maintenance
* SIEM and SOC services are for Desktop, Laptop, and other endpoint devices. Other network attached devices such as firewalls, switches, handhelds or tablets, and even printers (where possible) should also be secured and must be quoted separately. Providing a fully managed security offering requires more than just end-point protection. Visit our Managed Security page for more information.
Device packages are intended for computers running a device capable of running Windows 11 and running at least a supported version of Windows 10. Microsoft provides a Windows 11 System Requirements page where you can check if you need to confirm your hardware. We can provide best-effort service only on older devices and equipment.
Backup Management, Business Continuity and Disaster Recovery are only available for supported backup solutions. Check with Sabre IT Solutions to see if your version is supported.
Servers
Servers are treated differently than other devices. If your server is used as a host for virtual servers only, and has no other services – it is at a different price than a server running services. If your server is a stand alone (there are no victuals) then it is priced as a “operating” server. In addition, cloud services are considered servers for purposes of monitoring and maintenance.
Proactive Maintenance Packages for Servers
Servers and services that duplicate the functionality of a server are managed as well. Servers are typically machines that run a number of “services,” are not used as a day-to-day device by users, and are a special class of equipment purpose built for that purpose. Alternatively, cloud services such as Azure Active Directory,
Host Server Package
- Management of VMWare* or HyperV Hypervisor
- Management of Image Backups
- Disk Space, Ram Allocation and Virtual Network management
- New Virtual Creation (up to 2 hours)
- Backup Monitoring and Remediation
- 24/7/365 System Monitoring
- Patch Management and Curating with Deployment
- Weekend service windows as required
- Server Upgrades (inplace only) subject to disk space and hardware capabilities
Virtual or Operating Server Package
- Management of Critical Services
- IIS, FileServer, SQL Server, Exchange Server and other Microsoft services management and maintenance
- Standard Non-Microsoft service application management*
- System Monitoring and Remediation
- Backup Monitoring and Remediation
- 24/7/365 System Monitoring
- Patch Management and Curating with Deployment
- Weekend service windows as required
- Semi-Annual Security Reviews
- Disaster Recovery and Business Continuity Planning
- Server Upgrades (inplace only) subject to disk space and hardware capabilities
- Managing Active Directory users, groups and other services
Cloud Management Package
- Monitoring of cloud security and health warnings
- Management of 2FA and other Security Features
- Implementation of DNS services best practices
- Monitoring of unusual activities, email redirects, unexpected downloads
- Managing and maintaining cloud user rights and priviliges
- Backup monitoring and management
- Semi-Annual Security Reviews
- Disaster Recovery Planning
- Business Continuity Planning
* Requires support contract with vendors
Although Sabre has some capability to manage Linux, all server management contracts are assumed to be for Windows Server versions currently supported by Microsoft.
FAQ
Still have questions about our Managed IT Services for Manufacturers? Below are some of the most frequently asked questions that we are asked! If at the end you still have some questions, book a call with our team. We’d be happy to help!
How many Cloud Management Packages do I need to purchase?
Usually you will just need one Cloud Management Package for a single tenant of Office 365, regardless of how many SharePoint sites or users. This service pays for the management of your user accounts and is required if your Azure Active Directory is implemented in place of an on-prem Active Directory implementation.
What is a Virtual Server and an Operating Server?
In modern computing, most servers are deployed as software on a host machine. These are called Virtual Servers. One host can run many Virtual Servers.
An Operating server just means the server is running software like SQL Server, Exchange Server, IIS, or acting as a file server for example. Operating servers are “doing something” other than acting as a host for Virtual Servers.
Do I need to have preventive maintenance on every computer in my business?
All computers connected to the network, with internet access that might be subject to a cyber attack need to be on a preventive and proactive maintenance plan.
Can I mix the plan level between different computers?
No. All devices must be at the same plan level.
Are there extra costs for network devices, printers etc?
There are no extra fees for Wi-Fi access points, switches, firewalls and other devices if you have purchased our Starter Pack kit for your business. The maintenance and management of those devices is built into our pricing.
Tablets, phones, and other devices that aren’t Windows or MacOS managed can be added to a plan for a nominal fee.
Printers can be monitored and managed, and we will do our best to work with them, but for very advanced print centers (basically photocopiers) you must have a print service provider that services these devices.