Managed IT Services

Response times depend on issue priority, but critical problems are addressed immediately. We use clear escalation paths to ensure urgent issues are handled fast and don’t linger.

Yes. We support mixed environments and regularly work alongside internet providers, software vendors, and hardware partners—so you don’t get stuck coordinating issues between multiple companies.

Managed IT is scalable. Whether you have a small team or a growing organization, services are right-sized to your environment and can evolve as your needs change.

First of all, you should definitely get cyber insurance!That said, insurance companies have been paying out 5 x more settlements than they’ve been collecting in premiums. Of course that’s a bad business strategy for the insurers. It means the cyber criminals are super effective.Insurance companies are creating a set of requirements and recommendations they have found keep their costs and losses to a minimum. Obviously, if you don’t have the insurance you need to at least follow their recommended minimum standards.

Preventive maintenance is something that has to be done predictably, provably and regularly. Our proactive maintenance packages log our activities, and allow us to prove that we are patching, maintaining, monitoring and managing your systems before something breaks.Help desk is something that is done as needed, and usually very strong end-users need a lot less help desk. Some customers are super stars at using and fixing their own computers. Helpdesk isn’t that useful for those customers.Also, some customers have a lot of “general use” computers where the user doesn’t need helpdesk. For that reason it is not required for every computer.